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Privacy Policy and
Statement of Confidentiality

As you complete this portal, you will be providing personal information that we consider to be both protected and confidential. As such, you can be assured that the information provided will only be used in accordance with the following privacy statement.

What we collect:

We may collect the following information:

  • Names, contact information
  • Demographic information such as postcode, preferences and interests
  • Employment, education and healthcare information
  • Other information relevant to customer needs
What we do with the information we gather:

We require this information to understand your needs and provide you with a better service, in particular for the following reasons:

  • For internal record keeping
  • To render and/or improve our services
  • To communicate services, offers or other information which we think you may find beneficial
  • We will never sell your information.

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Controlling your personal information:

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you information about third parties which we think you may find beneficial and/or interesting if you tell us that you wish this to happen.

HIPAA Notice of Privacy Practices:

This Notice of Privacy Practices (the “Notice”) describes how health information about you may be used and disclosed and how you can get access to this information.

The purpose of this Notice is to describe how ViaQuest may use and disclose your protected health information (“PHI”) in accordance with the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), the Health Information Technology for Economic and Clinical Health Act (the “HITECH Act”) and the HIPAA Omnibus Final Rule (the “Final Rule”). This Notice also describes the obligations of ViaQuest with respect to your protected health information, describes how your protected health information may be used or disclosed to carry out treatment, payment or healthcare operations, and describes your rights to control and access your protected health information. ViaQuest has agreed to the provisions set forth in this Notice and we are thus required to provide this Notice to you pursuant to HIPAA.

The HIPAA Privacy Rule protects only certain medical information known as “protected health information.” Generally, protected health information is health information, including demographic information, collected from you or created or received by a health care provider, a health care clearinghouse, a health plan, or your employer on behalf of a group health plan, from which it is possible to individually identify you and that relates to a) your past, present, or future physical or mental health or condition, b) the provision of health care to you, or c) the past, present, or future payment for the provision of health care to you.

Responsibilities of ViaQuest:

ViaQuest is required under HIPAA to maintain the privacy of your protected health information. Protected health information includes all individually identifiable health information transmitted or maintained by ViaQuest that relates to your past, present or future health, treatment or payment for health care services.

Business Associates:

ViaQuest may contract with certain service providers (“Business Associates”) to perform various functions on behalf of ViaQuest. To provide these services, the Business Associates may receive, create, maintain, use or disclose protected health information. ViaQuest and each Business Associate will enter into, or have already entered into, an agreement requiring the Business Associate to safeguard your protected health information as required by law and in accordance with the terms of this Notice.

Filing a Complaint With ViaQuest, Inc. or the U.S. Dept. of Health and Human Services:

If you believe that ViaQuest has violated your HIPAA privacy rights, you may complain to ViaQuest or to the Secretary of the U.S. Department of Health and Human Services. Complaints to ViaQuest should be sent to Deborah Willen, Corporate Compliance and Privacy Officer, 525 Metro Place North, Suite 300, Dublin, Ohio 43017, (614) 339-0851. Complaints to the Secretary should be sent to the U.S. Department of Health and Human Services, Hubert H. Humphrey Building, 200 Independence Ave. S.W., Washington, D.C. 20201. ViaQuest will not penalize you or retaliate against you for filing a complaint.

Changes to this Notice:

ViaQuest reserves the right to change the provisions of this Notice and to apply the changes to all protected health information received and maintained by ViaQuest. If ViaQuest makes a material change to this Notice, a revised version of this Notice will be provided to you within thirty (30) days of the effective date of the change at your address of record.